YOUR AGREEMENT WITH INFINITY LUXURY TRAVEL

By using our services, you are signifying your agreement with the following terms and conditions, on behalf of yourself and all members of your traveling party.

1. PLEASE CHECK YOUR DOCUMENTS

Please check your documents when you receive them. You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID. Call us if you have any questions.

2. AGENT FOR SUPPLIERS

Cadence Travel, Inc. and its independent travel advisors, including Infinity Luxury Travel, (collectively “we” or “us”) act as sales agents for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary or confirmation (“Suppliers”). We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a government entity, or other third party over which we have no control. You further acknowledge that the Supplier's own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.

3. RISKS OF TRAVEL

We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any acts of God, unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov, click on "Find International travel Information” then click on "Country Information", and fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country. For destination information specific to COVID-19, we recommend visiting IATA's COVID-tracking site in addition to the State Department site. It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. Ultimately it is your responsibility to understand and abide by all requirements and restrictions when traveling. This may include the following: health affidavit forms; health screenings prior to departure and/or upon arrival; temperature screenings prior to departure and/or upon arrival; travel reason affidavit forms; online travel authorizations; airline safety & health requirements, such as health forms, screenings, face coverings; in-country requirements, such as periodic temperature checks, quarantine, face coverings; visas. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or deportation at your expense. 

4. CHECK-IN

Minimum check-in for domestic flights is 1 to1 ½ hours international flights, 2 to 3 hours. Due to heightened security measures, it is advised you allow extra time before scheduled departure. Failure to arrive within your airline's specified time could result in denied boarding.

5. PROOF OF IDENTITY

All passengers must present accepted photo identification such as a passport or other state or government--issued photo. IMPORTANT INFORMATION FOR DOMESTIC AIR TRAVELERS: The Federal Real ID Act mandates stricter security standards for state-issued driver’s licenses and other forms of identification and prohibits Federal agencies from accepting for official purposes identification that does not meet these standards. Beginning on May 3, 2023, every air traveler will need to present Real ID-compliant identification to be permitted to board a domestic flight; therefore, those holding a non-compliant driver’s license will need to present an acceptable alternate form of identification, such as a valid U.S. passport. To avoid disruption to their travel plans, air travelers are strongly encouraged to consult with the Department of Homeland Security (www.dhs.gov/real-id) to determine whether their state-issued identification is Real ID-compliant and, if not, what alternate forms of identification will be accepted at the airport.

Please click here to find latest information on required documents. 

6. PASSPORTS AND VISAS

You must have a passport to travel to another country. International destinations may have additional requirements such as a visa that you must obtain prior to departure. If you are a non­-US citizen, different immigration requirements apply. You are responsible for contacting consulate(s) required. Without proper identification, or passport and necessary visas, you will not be permitted to depart. Call us if you need assistance with passports or visas.

You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.

7. EXCURSION AND PROMOTIONAL FARES

Most discount fares involve certain restrictions. A change in carrier(s) flight(s), time(s) or routing(s) could result in a carrier demanding a full fare. Obtain agency or airline assistance before making changes.

8. TIMES, FLIGHTS AND FARES

Times, flights and fares are based on current tariffs that are subject to change without notice.

9. PRICE INCREASES

Travel arrangements involving airline and cruise components are subject to Suppliers’ supplemental price increases that may be imposed by the supplier and/or government, even after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. 

10. PRICE DROPS

If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.

11. LOWEST FARES

We have endeavored to secure the lowest possible fare, suitable for your travel requirements, based on space available at the time of booking, accessible sources of information, and knowledge of agents involved. However, we cannot guarantee, in view of the deregulation of airline fares, that the fare indicated on the ticket will be the lowest possible fare at departure date. Please contact us before departure if you wish to recheck any newly introduced fare that may correspond with your specific travel requirements.

12.TOUR, CRUISE AND PACKAGE PRICES

Tour, cruise and package prices are subject to change without notice due to currency fluctuations, tariff changes or increase in operational costs. In addition, group tours/packages are based on a minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.

13.RESERVATION RULE VIOLATIONS

You agree not to purchase a ticket or tickets containing flight segments that you will not be using, such as a "point-beyond", "hidden-city", or "back-to-back tickets". You further agree not to purchase a round-trip ticket that you plan to use only for one-way travel. You acknowledge that the airlines generally prohibit all such tickets, and therefore we do not guarantee that the airline will honor your ticket or tickets. If you do not use one of the flights in your reservation, the airline will cancel your remaining itinerary, and it may confiscate your frequent flyer points. You agree to indemnify us against airline claims for the difference between the full fare of your actual itinerary and the value of the ticket or tickets that you purchased.

14. CREDIT CARD MERCHANT

If we are the merchant on your credit card transaction, bear in mind that our services consist of counseling and facilitating the sale and paying the Supplier. If a Supplier does not provide the service or ceases operations, your recourse is against the Supplier, not us. You agree not to initiate a chargeback against us or a refund request that is not authorized by this Agreement and to pay any and all legal fees incurred by us in disputing any such claim for refund.

15. IF YOUR PLANS CHANGE ENROUTE

If your plans change enroute, check with your travel agent or airline carrier for charges, changes and applicable fees.

16. OVERBOOKING

Airline flights may be overbooked. A person denied boarding on a flight may be entitled to a compensatory payment. The rules for denied boarding compensation are available at all ticket counters.

17. CANCELLATIONS AND REFUNDS

We reserve the right to charge processing fees in the event of refunds, cancellations and other services. To change or cancel your flight itinerary, you must do so prior to originally scheduled departure. No value remains after departure. If you are holding guaranteed hotel or car reservations you wish to cancel, you must contact the vendor directly adhering to their cancellation policy. We are not responsible to pay you for any loss you incur due to your failure to travel or your failure to follow the change or cancel policies of any travel vendor.

18. HOTELS

Hotels are usually confirmed on a guaranteed payment basis. If you cancel or change plans, please notify your hotel(s) within the time period specified by that hotel. Rules may vary by property.

19. WE STRONGLY RECOMMEND TRAVEL INSURANCE

If you elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances of a pandemic, pre-existing medical conditions, and other policy exclusions. Consult the insurance carriers directly for details. Trip insurance or waivers provided by the supplier may not offer insolvency coverage. No representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to Covid-19 or any other claim under the policy.

20. SUPPLIER BANKRUPTCIES

If an airline or other Supplier declares bankruptcy, it is not obligated to honor your reservation made before bankruptcy or to refund tickets issued before the bankruptcy. Travel agents are not allowed to refund tickets on airlines which have declared bankruptcy. Money given to a travel agent immediately becomes the property of the airlines, and we are required by laws to comply with airlines' orders.

If an airline declares bankruptcy, it might continue service, limit service, or stop completely. Other airlines might accept passengers under limited circumstances or may refuse to accept any passengers from the defaulted carrier. Meanwhile there are fine travel insurance plans available for passengers to protect themselves in case of airline bankruptcies.

21. REFUND IN THE EVENT OF CANCELLATION

Under the California law, if a Supplier cancels its travel services, where you are not at fault and have not canceled, all sums paid to us for services not provided will be promptly refunded, unless you advise us to the contrary, in writing, after cancellation. This does not apply where we have remitted the payment to another registered wholesale seller of travel or a Supplier, without obtaining a refund, and where it defaults in providing the agreed-upon transportation or service. In this situation, we must provide you with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler. 

 22. TRAVEL CONSUMER RESTITUTION FUND (TCRF) DISCLOSURES

If you reside in California, this transaction is covered by the California Travel Consumer Restitution Fund (TCRF). Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation; P.O. Box 6001; Larkspur, CA 94977-6001; or by visiting TCRC’s website at: www.tcrcinfo.org 

23. TRUST ACCOUNT

California law requires certain sellers of travel to have a trust account. Cadence Travel Inc. has a trust account. 

24. CLAIMS DEADLINE AND EXCLUSIVE JURISDICTION

You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in San Diego County, California will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.

Infinity Luxury Travel strongly recommends that its clients pay for all travel plans by credit card since credit card companies provide the best possible form of consumer protection against the loss of funds due to supplier bankruptcy.

Please understand that whether a client pays by credit card, cash, check, or debit card Infinity Luxury Travel will not be held financially liable for the failure of a travel supplier to completely provide their services to you, whether due to weather, labor problems, mechanical issues, terrorism, diseases, political unrest, governmental rulings, acts of war, careless actions, cessation of services or other unforeseen circumstances.

To cover many of the issues that might prevent a travel supplier from completely providing their services to you (including potential of financial default or bankruptcy), Infinity Luxury Travel strongly suggests the purchase of travel insurance. While no one travel insurance company can cover all circumstances, Infinity Luxury Travel does offer its clients access to several reputable travel insurance companies. Please read any travel insurance policies carefully and if you have any questions, please call the travel insurance company for clarification, since they have the final word on what is covered by a claim and what is not. Travel insurance options and application will be included in your personalized itinerary.

In this era of economic and political uncertainty, Infinity Luxury Travel encourages its clients to protect their hard-earned travel funds by using their credit cards and purchasing travel insurance.

On the date indicated below, I requested that Infinity Luxury Travel (“Agency”) make one or more travel bookings on my behalf. As the worldwide COVID-19 coronavirus pandemic remains ongoing at this time, I acknowledge that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by the supplier that is providing them, a government entity or other third party over which Agency has no control. I further acknowledge that the supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern my rights and remedies, including my right to receive a refund, in such an event. Moreover, I understand that should I elect to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances.

I am responsible for staying informed about changing travel conditions including, but not limited to quarantine, mask, vaccine and testing mandates. Furthermore, I agree that I am responsible for adhering to any and all mandates where I am traveling. Agency suggests reviewing the CDC website for travel guidelines. Agency strongly recommend establishing an account with the Smart Traveler Enrollment Program before any international departure.

By agreeing to this document, I hereby agree to hold Agency harmless and release it from any and all liability for any damages, including but not limited to monetary losses, I may incur as a result of such interruption or cancellation of these travel plans.

We Will Not Share Your Personal Information
We value your business and respect your privacy. We operate a strict opt-in only policy. We will not send you any information unless you have requested it, or unless someone, who we will identify, has requested that we pass that information on to you. At no time will we share, sell, rent or make available in any other way any information you have provided to us or we have collected by tracking your usage of our website.

Opt-Out
If you wish to be removed from our list (opt-out), you can do so by clicking on the link at the bottom of each email communication you receive from us. 

General Data Policy
Infinity Luxury Travel collects, stores and processes data, including Personally Identifiable Information (PII) through various tools and software, for the sole purpose of doing business. Data is only shared in a secure format with employees, contractors, suppliers and suppliers’ subcontractors for the purpose of securing or arranging or offering a travel experience. Infinity Luxury Travel is careful to only divulge the information specific to provide the service or offer and never shares data unnecessarily. Data is never shared with any person or entity without a specific operational purpose and data is never sold. You have the right to retrieve your data and have your data erased from our systems at any time by contacting christine@infinityluxtravel.com. 

GDPR Privacy Notice
This notice applies only to persons in the European Economic Area, which includes the European Union.

1. The Purpose of this Notice

This Privacy Notice provides mandatory information as required under Articles 13 and 14 of the European General Data Protection Regulation (GDPR) regarding the transparency of personal data processing. Definitions of certain terms are found in the GDPR.

2. The Data Controller for Personal Data

The Data Controller for the personal data processed by us is the Client Company of Infinity Meetings & Events (the employer of the natural person whose data is collected, hereafter referred to as the Data Subject). The Data Controller will pass personal data of their employees to Infinity Meetings & Events to manage travel on behalf of those employees in connection with their business.

Infinity Luxury Travel, as Data Processor acting on the instructions of the Data Controller under a written contract with them, will subsequently use that personal data to facilitate travel arrangements for the Data Subject. It is this contract which forms the ‘Legal Basis’ for the processing of personal data carried out by Infinity Luxury Travel in these circumstances.

Infinity Luxury Travel will also become a Data Controller if it collects additional personal data directly from a Data Subject. In these circumstances Infinity Luxury Travel will be acting under a ‘Legitimate Interest’ to legally process the data for the management of travel for the Data Subject and to fulfil the contractual requirements for its Client.

3. Your Rights

As a Data Subject you have the following rights under the GDPR:

* The right to be informed; This means anyone processing your personal data must make clear what they are processing, why, and who else the data may be passed to.

* The right of access; this is your right to see what data is held about you by a Data Controller.

* The right to rectification; the right to have your data corrected or amended if what is held is incorrect in some way.

* The right to erasure; under certain circumstances you can ask for your personal data to be deleted. This would apply if the personal data is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdrawn, or the personal data has been unlawfully processed.

* The right to restrict processing; this gives the Data Subject the right to ask for a temporary halt to processing of personal data, such as in the case where a dispute or legal case has to be concluded, or the data is being corrected.

* The right to data portability; a Data Subject has the right to ask for any data supplied directly to the Data Controller by him or her, to be provided in a structured, commonly used, and machine-readable format.

* The right to object; the Data Subject has the right to object to further processing of their data which is inconsistent with the primary purpose for which it was collected, including profiling, automation, and Infinity Meetings & Events marketing.

* The right not to be subject to a decision based solely on automated processing.

* The right to make a complaint directly to a supervisory authority within the Data Subject’s country.

4. Contact Details

The identity and contact detail for the Data Protection Officer within Infinity Luxury Travel is:

Chief Privacy Officer

christine@infinityluxtravel.com

5. Data Protection Principles

Infinity Luxury Travel has adopted the following principles to govern its collection and processing of Personal Data:

* Personal Data shall be processed lawfully, fairly, and in a transparent manner.

* The Personal Data collected will only be those specifically required to fulfill travel, accommodation, or other travel-related requirements.

Such data may be collected directly from the Data Subject or provided to Infinity Luxury Travel via his /her employer. Such data will only be processed for that purpose.

* Personal Data shall only be retained for as long as it is required to fulfill contractual requirements, or to provide statistics to our Client Company.

* Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.

* Infinity Luxury Travel will not use personal data for any monitoring or profiling activity or process, and will not adopt any automated decision making processes.

6. Transfers to Third Parties

To fulfill the travel arrangements for a Data Subject it will in most cases be necessary to process personal data via a third party (these will include but are not limited to airlines, hotels, car rental companies, and Visa or Passport companies). Personal Data shall only be transferred to, or processed by, third party companies where such companies are necessary for the fulfillment of the travel arrangements.

Personal Data shall not be transferred to a country or territory outside the European Economic Area (EEA) unless the transfer is made to a country or territory recognized by the EU as having an adequate level of Data Security, or is made with the consent of the Data Subject, or is made to satisfy the Legitimate Interest of Infinity Meetings & Events in regard to its contractual arrangements with its clients

Contact Us
If you have additional questions about this privacy policy or how we collect and use your personal data, please email us at christine@infinityluxtravel.com.